{"id":4838,"date":"2017-01-24T06:10:11","date_gmt":"2017-01-24T14:10:11","guid":{"rendered":"https:\/\/teamheller.com\/?p=4838"},"modified":"2019-09-18T19:34:13","modified_gmt":"2019-09-18T19:34:13","slug":"becoming-a-certified-sales-cloud-consultant","status":"publish","type":"post","link":"https:\/\/teamheller.com\/resources\/blog\/becoming-a-certified-sales-cloud-consultant","title":{"rendered":"Becoming a Certified Sales Cloud Consultant"},"content":{"rendered":"

The Salesforce Certified Sales Cloud Consultant credential is one of the advanced certifications offered by Salesforce, and encompasses sales, marketing, analytics, and the interfaces required to successfully design and implement Sales Cloud solutions. Jennifer Thall has recently earned this certification and we asked her to share her thoughts on the process.<\/p>\n

<\/p>\n

How long did it take you to learn and earn the Sales Cloud Consultant certification?<\/strong><\/p>\n

I studied on and off over the year, but finally dedicated about three weeks of more regular and serious studying.<\/p>\n

Are there shortcuts for it? Longer paths?<\/strong><\/p>\n

Well, the prerequisite to this exam is the Salesforce Certified Administrator, so there aren\u2019t really any shortcuts. But there is definitely a lot of overlapping information between the two exams, so I can see someone getting both certifications in quick succession.<\/p>\n

Did it teach you new things or did it just put community recognizable labels on the things you already knew?<\/strong><\/p>\n

Both! While I was familiar with the bulk of the material \u2013 Contacts, Accounts, Leads, Opportunities, Campaigns, security, workflow automation \u2013 there were definitely aspects that were very new or for which I had no prior hands-on experience.<\/p>\n

There are some features and objects that don\u2019t get a lot of use in the nonprofit sphere \u2013 Orders and Contracts and Forecasts, for example \u2013 so that\u2019s where I had to focus some extra studying.<\/p>\n

Did you work on it alone, or with a group of people? What resources did you use?<\/strong><\/p>\n

I studied for this exam by myself but I referenced some resources compiled by Amplify<\/a> (formerly Girlforce).<\/p>\n

I used the basic exam Study Guide to create my outline of topics, and I referenced a lot of the Salesforce Help & Training \u201cImplementation Guides\u201d for the various topic areas. Those are written from the perspective of implementing a feature or functional area, which is what the exam is testing your knowledge of.<\/p>\n

Were there things that weren\u2019t helpful?<\/strong><\/p>\n

Searching for flashcards or (free) practice exams online for this certification produced really mixed results. Since free materials are often created\/compiled by random people who have taken the exam before, there\u2019s no quality control and materials can quickly get out of date as Salesforce\u2019s products grow. I\u2019m not saying to avoid these materials in general, but take them with a big grain of salt.<\/p>\n

How will you apply this in your day to day?<\/strong><\/p>\n

There are a lot of subjects in the exam that overlap with Salesforce features commonly used by nonprofits, such as Campaigns and Opportunities, so it\u2019s always a good idea to be as knowledgeable as possible about those topics. The exam also introduced me to new features, such as Territory Management, that I may be able to apply to meet clients\u2019 requirements. All of this gives me more tools to be able to configure Salesforce to better meet clients\u2019 needs.\u00a0<\/strong><\/p>\n

Did it change the way you look at the Salesforce platform?<\/strong><\/p>\n

Not really, but it was a reminder that the \u201coriginal\u201d or \u201cintended\u201d usage of Salesforce is somewhat different in for-profit industries than it is for nonprofits. Even usage that has become a \u201cbest practice\u201d in the nonprofit arena is often a creative reimagining of Salesforce\u2019s original intent. That\u2019s not a good or bad thing \u2013 I think it just speaks to both the flexibility of the tool to meet varying needs as well as the innovation in the nonprofit space.\u00a0<\/strong><\/p>\n

Would you recommend getting certified to other people?<\/strong><\/p>\n

I think getting the basic Salesforce Administrator certification is a great idea for anyone who is looking to expand their knowledge of the Salesforce platform \u2013 especially if they\u2019re already doing the work of administering it for their org! This Sales Cloud Consultant exam (and its companion, the Service Cloud Consultant) are geared towards implementers \u2013 which is the bulk of the work done here at Heller. There are a lot of questions about the implementation project lifecycle, including documenting requirements or conducting user testing. This exam might be good preparation for admins who are looking to take the leap into the consulting arena.<\/p>\n

What advice would you give someone who was thinking of going through the process?<\/strong><\/p>\n

Don\u2019t skip any topics because you think you \u201calready know\u201d them \u2013 it\u2019s always worth refreshing and solidifying that information too. Focus more on the topic areas that you\u2019re less familiar\/comfortable with.<\/p>\n

When you\u2019re taking the exam, mark the questions you feel \u201ciffy\u201d about. Remember, a passing score is 68%, so after you answer all the questions, come back to the \u201ciffy\u201d questions and try to narrow them down so that you feel pretty confident you\u2019re within passing range.<\/p>\n

Click here to get more information on the Salesforce Certification process.<\/strong><\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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