{"id":22541,"date":"2026-04-06T14:30:16","date_gmt":"2026-04-06T14:30:16","guid":{"rendered":"https:\/\/teamheller.com\/?p=22541"},"modified":"2026-04-06T15:12:39","modified_gmt":"2026-04-06T15:12:39","slug":"sustainable-cities-fund-agentforce-nonprofit-implementation","status":"publish","type":"post","link":"https:\/\/teamheller.com\/resources\/case-studies\/sustainable-cities-fund-agentforce","title":{"rendered":"Sustainable Cities Fund Agentforce Nonprofit Implementation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"22541\" class=\"elementor elementor-22541\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d5238b e-con-full e-flex e-con e-parent\" data-id=\"7d5238b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-24e9bc7e e-flex e-con-boxed e-con e-child\" data-id=\"24e9bc7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51b92fb8 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"51b92fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Sustainable Cities Fund<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4accd1dd elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4accd1dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Agentforce for Nonprofits Implementation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-708c61db animated-fast e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"708c61db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;,&quot;animation_delay&quot;:600}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-527d3b3d e-con-full e-flex e-con e-child\" data-id=\"527d3b3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7289214b elementor-widget elementor-widget-text-editor\" data-id=\"7289214b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"backgroundContent\"><p>The Sustainable Cities Fund is a national philanthropic organization focused on advancing equitable, climate\u2011forward solutions in cities across the United States. Through re\u2011granting and strategic investments, SCF supports local partners working at the intersection of sustainability, infrastructure, and community impact. To do this effectively, the Fund must manage complex grantmaking programs, multifaceted constituent relationships, and outcomes data across cities and initiatives.<\/p><p>As the Fund&#8217;s programs expanded, its technology needed to do more than store data\u2014it needed to support how grantmaking actually works.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5deb84 elementor-widget__width-initial elementor-absolute elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-image\" data-id=\"a5deb84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;slideInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1500\" height=\"844\" src=\"https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design.jpg?strip=all\" class=\"attachment-full size-full wp-image-22545\" alt=\"A man wearing a straw hat, brown apron, and gloves stands in a greenhouse, smiling while looking at a tablet. Rows of young green plants grow in raised soil beds around him.\" srcset=\"https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design.jpg?strip=all 1500w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design-300x169.jpg?strip=all 300w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design-1024x576.jpg?strip=all 1024w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design-150x84.jpg?strip=all 150w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design-768x432.jpg?strip=all 768w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design.jpg?strip=all&amp;w=600 600w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design.jpg?strip=all&amp;w=900 900w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design.jpg?strip=all&amp;w=1200 1200w, https:\/\/es7hq8rr83h.exactdn.com\/wp-content\/uploads\/2026\/04\/scf-case-study-main-image-new-design.jpg?strip=all&amp;w=450 450w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2ec6c3 e-flex e-con-boxed e-con e-parent\" data-id=\"b2ec6c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46c39d55 e-con-full e-flex e-con e-child\" data-id=\"46c39d55\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-315c51b1 e-con-full e-flex e-con e-child\" data-id=\"315c51b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27537857 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"27537857\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge: Complex grantmaking without the right foundation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68235203 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"68235203\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/edfclimatecorps.org\/engagement\/sustainable-cities-fund-denise-martin-2024\">Sustainable Cities Fund<\/a>&#8216;s work spans multiple programs, cities, and partner organizations, each with different reporting requirements, timelines, and relationships.<\/p><p>Off\u2011the\u2011shelf grantmaking tools could not support:<\/p><ul><li class=\"sc-cAmkOX iuQttW\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"63ea084d-a355-4a44-b908-ee22bd3fa63b\">Multiple constituent types and interconnected relationships<\/li><li class=\"sc-cAmkOX iuQttW\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"63ea084d-a355-4a44-b908-ee22bd3fa63b\">End\u2011to\u2011end grant lifecycle management, from application through outcomes<\/li><li class=\"sc-cAmkOX iuQttW\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"63ea084d-a355-4a44-b908-ee22bd3fa63b\">Program and campaign tracking tied directly to grant activity<\/li><li class=\"sc-cAmkOX iuQttW\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"63ea084d-a355-4a44-b908-ee22bd3fa63b\">Consistent, usable reporting for both operations and impact<\/li><\/ul><p>Without a system designed for this level of complexity, staff relied on manual processes and workarounds that limited visibility and slowed decision\u2011making. SCF needed a modern CRM that could scale with its mission\u2014without sacrificing usability or governance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-720c402d e-flex e-con-boxed e-con e-parent\" data-id=\"720c402d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1c2192 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1e1c2192\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution: A phased implementation on Agentforce for Nonprofits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ecc333a elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7ecc333a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">The Fund partnered with Heller Consulting to <a href=\"\/services\/salesforce\">implement Agentforce for Nonprofits<\/a> (formerly Salesforce Nonprofit Cloud) for Grantmaking and Program Management, with a focus on sustainability, flexibility, and long\u2011term value.<\/p><h3 class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">Discovery &amp; design<\/h3><p class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">Heller worked closely with SCF to understand grantmaking workflows, constituent relationships, and reporting needs\u2014prioritizing standard platform capabilities wherever possible and applying customization only where it clearly supported outcomes.<\/p><h3 class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">Phased delivery<\/h3><p class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">Using a hybrid agile approach, Heller organized work into themed sprints aligned to SCF priorities. The first phase focused on the most critical capabilities, enabling staff to begin using the system quickly while laying a foundation for future expansion.<\/p><h3 class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">Grantmaking and program management<\/h3><p class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">The initial implementation included Agentforce for Nonprofits Grantmaking and Program Management, along with Experience Cloud, allowing external partners to apply for grants, submit budgets, and track progress through a self\u2011serve portal. Internally, staff can now review, score, award, and manage grants and payments in one system.<\/p><h3 class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">Intentional growth<\/h3><p class=\"sc-bQAcZf fujzHL\" data-testid=\"ripley-core__text-item__paragraph__component\" data-foleon-id=\"f7c65d10-c064-4f81-a05f-a8d10e864528\">A second phase focused on enhancements, optimization, and ongoing support\u2014ensuring the platform continues to evolve alongside SCF\u2019s programs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-305f8d41 e-flex e-con-boxed e-con e-parent\" data-id=\"305f8d41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1328653 e-con-full e-flex e-con e-child\" data-id=\"1328653\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1892909b e-con-full e-flex e-con e-child\" data-id=\"1892909b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-352d850e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"352d850e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The result: A grantmaking system built for impact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aed06d8 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"aed06d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section id=\"block-d79896cb-a773-4b67-9f57-2b885993edc3\" class=\"sc-dWrMgH cCUotd ripley__Block--block__fw scrolling-down in-viewport\" tabindex=\"-1\" role=\"presentation\" data-foleon-id=\"block-d79896cb-a773-4b67-9f57-2b885993edc3\" data-testid=\"@foleon\/maggie-viewer_section-component\"><div class=\"sc-fpiMtx fYaMvU ripley__Block--wrapper-inner\"><div class=\"sc-gEzdvI exiEEL im-row\"><div class=\"sc-hYAvtR eVSuna im-column\" data-testid=\"@foleon\/maggie-viewer_column-component\" data-foleon-id=\"a42ef382-84fd-4fff-9e7b-1a78aecd3ef5\"><div class=\"im-column-inner\"><div class=\"sc-bOdrWM jAnukA\"><p>Self\u2011service with structure gives applicants the ability to submit applications and documentation directly, reducing manual effort while maintaining consistent data and process control. Clearer visibility means SCF now has a connected view of grants, programs, constituents, payments, and outcomes\u2014enabling more informed decisions across teams.<\/p><p>Reporting that matters comes through robust reporting and analytics that support program oversight and impact measurement, giving staff confidence in both operational and strategic insights.<\/p><p>A future\u2011ready platform keeps SCF live on Agentforce for Nonprofits, with access to advanced platform capabilities and the flexibility to add new tools as its grantmaking strategy evolves.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59107e09 e-con-full e-flex e-con e-parent\" data-id=\"59107e09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-14e1f653 e-con-full e-flex e-con e-child\" data-id=\"14e1f653\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a6cecf5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1a6cecf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to get started?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c3728e elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"63c3728e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you work with a nonprofit, education, or healthcare institution and you need help with your technology project, get in touch!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e55083f elementor-align-justify elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-button\" data-id=\"4e55083f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b315fd0 e-con-full e-flex e-con e-child\" data-id=\"4b315fd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn how Sustainable Cities Fund modernized complex grantmaking with Agentforce for Nonprofits, delivering self\u2011service applications, clearer reporting, and scalable program management.<\/p>\n","protected":false},"author":39,"featured_media":22545,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119,350],"tags":[1038,1039,170,986,1037],"ppma_author":[474],"class_list":["post-22541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-salesforce","category-case-studies","tag-environment","tag-salesforce-implementation-partner","tag-salesforce-npc","tag-agentforce-nonprofit","tag-sustainable-cities-fund"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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